NEWSLETTER    |     Dealer Login    |    Français

Customer Service Representative

Status: Full-time, permanent position | Location: Vaudreuil-Dorion, QC
Report To: Customer Service Manager | Service: Sales and Marketing

Reporting to the customer service Manager, the Customer Service Representative is responsible
for answering telephone calls from customers. The Customer Service Representative works in a
professional team and is responsible for providing a quality support to our clients; to provide
accurate information and a direct assistance to our clients and to perform administrative tasks
that is necessary for efficient operations.

Will perform any other related duties requested by his immediate supervisor, all in accordance
with the internal procedures and rules.


Customer Service | 90%

  1. Receive and process customer orders.
  2. Provide our customers with technical information’s and prices.
  3. Work closely with the internal sales manager to communicate future market trends,
    models and applications.
  4. Assist the marketing team with promotional information (what to promote, organize,
  5. Assist clients with advertisements (posters, inventory, etc…).
  6. Assist the external sales team with inventory and technical information’s.
  7. Promote Fastco’s products and services by using marketing tools (by telephone, email,
    etc…) and keep track of them.
  8. Provide excellent customer service and an after-sales service of quality in English and in
  9. Manage and monitor customer complaints.
  10. Validate customer satisfaction.
  11. Participate in various events.

Administration | 10%

  1. Generate customer statistics.
  2. Produce various client-related reports.


  • Have the ability to exercise good judgment.
  • Excellent analytical and monitoring skills.
  • Ability to work as a team and provide help to others.
  • Ability to deal with emergencies or unusual situations.
  • Be dynamic, welcoming and have a positive attitude.
  • Remain calm when exchanging with difficult clients.


  • Have a high school diploma.
  • Have a minimum of 2 years’ experience in customer service or in a related field.
  • Very good knowledge of French and English (spoken and written).
  • Great knowledge of Outlook, Excel and Word.
  • Be comfortable with computers (ex. SAP ByDesign and sales pad).



Monday – Friday: 9:00 am – 17:00 pm EST
+1.450.455.9877  |  +1.877.833.9877 (toll-free)

Customer Service/Place an Order


Monday – Friday: 9:00 am – 18:00 pm EST
+1.800.663.4896 (toll-free)

Montreal Headquarters

135 rue du Cheminot
Vaudreuil-Dorion, QC
J7V 5V5  |    View on Google Maps

Calgary Warehouse

4 Highland Park Green NE
Unit 2004, Airdrie, AB
T4A 0X3  |    View on Google Maps

 Email US

Our Other Brands